FAQ
FREQUENTLY ASKED QUESTIONS
• How do you pronounce Oilbhe? Oilbhe is a Gaelic name, pronounced Ol-va
• Where are you located? We are headquartered in Dublin, Ireland and deliver to Ireland, the United Kingdom, Europe, & the USA
• Do I have to pay customs/duty fees for orders to Ireland, UK, or Europe? No, all orders to Ireland, the UK or Europe are delivered duty paid so you do not have to pay customs/duty fees.
• Is there an Oilbhe Belfast shop? The shop currently operates online and exhibits at fairs, pop up shops and events such as Royal Dublin Society Horse Show. For news about upcoming fairs and pop up shops, you can keep up to date by signing up to our newsletter
• What countries do you ship to? We ship to Ireland, The United Kingdom, Europe, and the USA
• How long will it take to receive my order? Orders within Ireland, UK & Europe are shipped via DHL express and take 2-3 working days. Please allow 4 working days for delivery to USA.
• How do I sign up to your newsletter? By signing up to our newsletter you will receive new product updates, special offers and design inspiration.
• How much does delivery cost? All items are shipped via DHL express to ensure timely, efficient delivery.
Express Delivery to Ireland….€9.50
Express Delivery to UK…...€15.00
Express Delivery to Europe…. €25.00
Express Delivery to USA:
Up to €300.00…………..€35.00
€300.00-€600.00…….. €55.00
€600.00 +………………... €75.00
• Is it possible to track my parcel? Yes, you will receive your DHL tracking number when your order is fulfilled, you can use this to track your parcel
• What is your returns policy? In the event that you would like to return your item, you may return any item within 14 days of receipt of the item. You can read about our returns policy in the above section
• For customer service inquiries and press inquiries please contact info@oilbhebelfast.com
